ABN: 38 558 862 153
ACN: 702 611 603
WA Plumbing Licence: PL8353
WA Gas Fitting Permit: GF017387
1. ACCEPTANCE
1.1 By accepting a quotation, booking a service, paying a deposit, requesting works to proceed, or allowing works to commence, the Customer agrees to these Terms & Conditions.
1.2 These Terms & Conditions apply to all works performed by BMD Plumbing & Gas Pty Ltd unless otherwise agreed in writing.
2. QUOTATIONS & VARIATIONS
2.1 Quotations are valid for thirty (30) days unless otherwise stated.
2.2 Quotations are based on information available at the time of inspection and preparation.
2.3 Additional work resulting from hidden defects, damaged infrastructure, underground services, access restrictions, customer-requested changes, non-compliant installations, root intrusion, rock, asbestos, or unforeseen site conditions shall be treated as a variation and charged accordingly.
2.4 Variations may be approved verbally, by SMS, email, electronically, or in writing.
2.5 BMD Plumbing & Gas reserves the right to vary quoted works where reasonably necessary to comply with applicable standards, regulations, or safety requirements.
3. PAYMENT
3.1 Payment is due immediately upon completion unless otherwise agreed in writing.
3.2 Deposits and progress payments may be required before or during works.
3.3 BMD Plumbing & Gas reserves the right to suspend works where payments are not made when due.
3.4 Overdue accounts may incur reasonable debt recovery costs, legal costs, administration costs, and interest where permitted by law.
3.5 The Customer remains responsible for payment of all authorised works completed.
5. OWNERSHIP OF GOODS
5.1 All materials, equipment, fixtures, and goods supplied remain the property of BMD Plumbing & Gas Pty Ltd until paid for in full.
5.2 Risk in the goods passes to the Customer upon delivery or installation.
6. ACCESS & SITE CONDITIONS
6.1 Customers must provide safe and reasonable access to the property and work area.
6.2 Additional charges may apply where site access is delayed, restricted, unavailable, or materially different from what was originally disclosed.
6.3 BMD Plumbing & Gas may refuse to perform works where unsafe conditions exist.
7. WARRANTY
7.1 BMD Plumbing & Gas Pty Ltd provides a Lifetime Labour Warranty on workmanship performed by BMD Plumbing & Gas Pty Ltd.
7.2 The Lifetime Labour Warranty applies solely to defects arising from the workmanship originally completed by BMD Plumbing & Gas Pty Ltd.
7.3 Manufacturer warranties apply to supplied products, fixtures, appliances, equipment, and materials where applicable and remain subject to the manufacturer’s terms and conditions.
7.4 Customers must notify BMD Plumbing & Gas Pty Ltd promptly of any alleged defect upon becoming aware of the issue.
7.5 Customers must provide BMD Plumbing & Gas Pty Ltd a reasonable opportunity to inspect and rectify any workmanship issue before engaging a third party.
7.6 The Lifetime Labour Warranty does not apply where:
7.7 Where a valid workmanship defect is identified, BMD Plumbing & Gas Pty Ltd will rectify the workmanship defect at no labour cost to the Customer.
8. BLOCKED DRAINS
8.1 Drain clearing restores flow but does not guarantee future blockages will not occur.
8.2 No warranty is provided for future blockages caused by:
unless the blockage is directly caused by defective workmanship performed by BMD Plumbing & Gas Pty Ltd.
8.3 CCTV inspections and specialised investigations may incur additional charges.
9. CUSTOMER RESPONSIBILITIES
9.1 Customers must report concerns regarding completed work as soon as reasonably practicable.
9.2 Customers must provide BMD Plumbing & Gas a reasonable opportunity to inspect any alleged defect before engaging another contractor.
9.3 Customers acknowledge that engaging another contractor before inspection may affect warranty and reimbursement claims.
9.4 The Customer agrees to take reasonable steps to minimise any loss or damage arising from an alleged defect.
10. DEFECTS & DISPUTES
10.1 Except where rights exist under the Australian Consumer Law, payment remains due for completed works.
10.2 BMD Plumbing & Gas reserves the right to inspect and assess any alleged defect before accepting liability.
10.3 BMD Plumbing & Gas will not be liable for costs incurred by third parties where the Customer has failed to provide a reasonable opportunity for inspection and assessment.
10.4 The parties agree to first attempt to resolve disputes through direct communication and good faith discussions.
11. LICENSING & COMPLIANCE
11.1 BMD Plumbing & Gas Pty Ltd is a licensed Western Australian plumbing contractor.
11.2 Works will be carried out in accordance with applicable legislation, regulations, codes, and industry standards.
11.3 Compliance certificates will be issued where required by law.
11.4 Additional work required to rectify existing non-compliant installations may be treated as a variation.
11.5 BMD Plumbing & Gas reserves the right to isolate unsafe gas, water, drainage, or plumbing installations where necessary to protect persons or property.
11.6 Customers must provide reasonable access where inspections, testing, commissioning, or certification are required.
12. CUSTOMER AUTHORITY
12.1 The Customer warrants that they are the owner of the property or have authority from the owner to engage BMD Plumbing & Gas Pty Ltd to perform the works.
12.2 The Customer accepts responsibility for payment of all works ordered and completed at their request.
13. CANCELLATIONS
13.1 Appointments cancelled with less than twenty-four (24) hours’ notice may incur a cancellation fee.
13.2 Deposits paid for special-order products, materials, equipment, or services may be non-refundable.
13.3 Where materials, permits, equipment, or third-party services have been purchased specifically for the Customer’s works, BMD Plumbing & Gas reserves the right to recover those costs if the works are cancelled.
14. GENERAL
14.1 These Terms are governed by the laws of Western Australia.
14.2 If any provision is found to be invalid or unenforceable, the remaining provisions remain in effect.
14.3 BMD Plumbing & Gas may update these Terms & Conditions from time to time.
14.4 These Terms & Conditions apply to all services supplied unless otherwise agreed in writing.
BMD Plumbing & Gas Pty Ltd
ABN 38 558 862 153 | ACN 702 611 603 | PL8353 | GF017387
By accepting a quotation, paying a deposit, booking a service, requesting works to proceed, or allowing works to commence, the Customer acknowledges that they have read and accepted these Terms & Conditions of Trade.